
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery is free to all medical centers under the SDVOSB Scheme
Which payment methods are accepted in the Online Shop?
We accept all major credit and debit cards for payments.
How long will delivery take?
Delivery takes between 2 days and 1 week depending on the stock availability.
How secure is shopping in the Online Shop? Is my data protected?
All payments are handled by STRIPE, the leading woocommerce platform and as such we do not retain any of your payment details.
What exactly happens after ordering?
Once your order is processed and payment is received your product will be shipped to you the next day.
Do I receive an invoice for my order?
Yes. Our website automatically generates an invoice which you will receive once your order is approved.
Contact Details
10 Lynnwood Ave, Swansea, MA, 02777, USA
Tel: 1 339 200 9216 (USA)
email: customerservice@jshae.org
Registration Required
We do not sell to the public or to Veterans directly.
In order to protect confidential VA pricing, we require a registration from your VA.GOV address.
VA pricing, online order history, and other features will be viewable when you log in.
A credit card is NOT required to register.
Register HERE to access our prices and order